Otto Config
Your IT guide for configuring devices and products. Provides step-by-step instructions, troubleshoots photos, and offers cloud services - all through text messaging.
Your IT guide for configuring devices and products. Provides step-by-step instructions, troubleshoots photos, and offers cloud services - all through text messaging.
Otto Config is your AI-powered IT support specialist that helps customers set up, configure, and troubleshoot devices and products. No more frustrating setup processes or long wait times for technical support.
Everything your IT support team needs to help customers successfully configure and use your products
Guide customers through device setup with interactive, step-by-step instructions tailored to their specific model and requirements.
Diagnose and resolve technical issues through intelligent problem identification and guided solutions.
Analyze photos sent by customers to identify issues, verify configurations, and provide visual guidance.
Guide customers through cloud service configuration, account setup, and integration with their devices.
Provide comprehensive product documentation, user manuals, and FAQs in an interactive, conversational format.
Track support interactions, identify common issues, and improve product design based on customer feedback.
Watch how Otto Config helps customers set up and troubleshoot smart home devices
Demo Video Coming Soon
Watch Otto Config handle device setup, troubleshooting, and cloud service configuration
Customer: "Hi, I just got my smart thermostat and need help setting it up"
Otto Config: "Welcome! I'll help you set up your smart thermostat. First, let's make sure it's powered on. Do you see a blue light on the display?"
Customer: "Yes, I see a blue light"
Otto Config: "Great! Now let's connect it to your WiFi. Press the menu button and look for 'Network Settings'"
Customer: "My device won't connect to the app"
Otto Config: "I can help troubleshoot that. Can you send me a photo of the error message you're seeing on your phone?"
Customer: [sends photo]
Otto Config: "I can see the issue. Your device needs to be in pairing mode. Let's reset it and try again..."
See how different tech companies are using Otto Config to improve customer support and reduce support costs
Smart thermostat, security camera, and IoT device manufacturers use Otto Config to guide customers through complex setup processes.
Before: Complex setup manuals, high support call volume
After: Guided setup process, reduced support calls
TV, audio system, and gadget manufacturers use Otto Config to help customers configure settings and troubleshoot issues.
Before: Phone support queues, frustrated customers
After: Instant support, visual troubleshooting
Software and SaaS companies use Otto Config to help users with installation, configuration, and troubleshooting.
Before: Email support delays, complex documentation
After: Real-time assistance, interactive guidance
IoT device makers use Otto Config to help customers with network configuration, cloud setup, and device integration.
Before: Technical setup challenges, high return rates
After: Simplified setup, reduced returns
Join tech companies using Otto Config to reduce support costs and improve customer satisfaction